Terms & Conditions 

A set of these Terms & Conditions are enclosed with each claim pack.


  • You have a 14 day "cool-off" period from the date you sign this agreement in which to cancel our services without recourse. Cancellations can be made by telephone, email, in writing or by using the cancellation form. Download here.


  • DATA PROTECTION. We will store and use your data for the purposes of this claim. You may contact us and request a copy of the personal details we hold on you. A fee of £10 may be payable for this. We will not sell your data on, but we may contact you or pass your details onto an approved 3rd party where we feel the services offered are relevant and be of benefit to you. You always have the right to opt-out by contacting us, or not agreeing to the 3rd parties services.


  • You understand you have the right to approach the PPI seller and the Financial Ombudsman direct, but have freely chosen to engage the services of Claimline Legal UK Ltd under the terms indicated herein.


  • We shall make all reasonable endeavors to ensure you receive the correct compensation. However, we reserve the right to withdraw a claim should we feel it has no merit.


  • INVOICING. We will invoice you upon notification of an agreed rebate from your PPI seller at 15% + VAT (total 18%). Our fee is payable on the gross offer made. Your seller may deduct appropriate tax at source. If you are in arrears, debt management, IVA or declared bankrupt now or at anytime in the past please tick the debt box shown on page 2 of our claim form. Your rebate may be used to offset existing or old arrears. Under these circumstances you may not get a full cash rebate, but unless we are informed of this now our full fee will be due for a successful claim.


Typical Example 1: Rebate offer £1,000. We invoice £150 + VAT at standard rate total £180. Rebate to client £820.

Typical Example 2: Rebate offer £1,000. We invoice £150 + VAT at standard rate total £180. Client in arrears to seller £500. Rebate to client £320.


Typical Example 3: Rebate offer £1,000. We invoice £150 + VAT at standard rate total £180. Client in arrears to seller £1000. Seller uses rebate to offset arrears. Rebate to client £0. In this scenario our fee is still payable by you.


  • Claimline Legal UK Ltd undertakes all PPI claims on a no-win no-fee basis, but reserves the right to charge a fee for work undertaken whereby (i) you cancel our services outside the 14 day cool-off period and up to the date an offer is made or (ii) we become aware you engaged the services of another claims company or pursue(d) the claim yourself whether the claim is successful or not (iii) you do not respond within 30 days to a written request for signed documents to be returned, or to a reasonable request for additional information. At this time we would reasonably assume you no longer wish to pursue the claim and have cancelled our services. This fee is billed at £50/hour and shall not exceed £250 + VAT.


  • A claim is deemed as successful once a rebate offer has been issued in any format by the seller that is in accordance with FOS, FCA or FSCS guidelines. Cancellations made after this time are subject to our full fee.


  • COMPLAINTS. Complaints may be made by letter, telephone, email or in person. By letter address complaints to The Compliance Manager at the address shown on our contact page. By telephone call 0115 905 7662. By email address to compliance@claimlinelegal.co.uk

  1. Complaints will be acknowledged in writing within 5 days.

  2. Within 4 weeks we will either issue a final response, or holding response outlining why we are not in a position to supply a final response.

  3. Within 8 weeks a final response will be issued.

  4. If you are not be satisfied with our final response after 8 weeks, you have the right to refer your complaint to The Claims Management Ombudsman. Exchange Tower, Harbour Exchange, London, E14 9SR. 0800 023 4567. https://cmc.financial-ombudsman.org.uk. They can can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Claims Management Ombudsman this must be done within six months of our final decision to your complaint.

A copy of our complaints procedure is issued with an acknowledgement upon receipt of a complaint or is available upon request.

© Copyright. Claimline Legal UK Ltd. All Right Reserved. Claimline Legal UK Ltd is Authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN:838320. Registered with the Information Commissioners Office Z2331844. Registered address 17 Beckenham Grove, Bromley, Kent, BR2 0JN. Registered as a company in England & Wales. Company Registration No 7334817. VAT Number 133 9993 75. *The term no win no fee is used within the conditions set out in our Terms and Conditions. Cancellation and other fees may apply. Please refer to our Terms and Conditions. Pictures on this site are for representation only.

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