Let Claimline Legal Handle Your Mis-sold SIPP Pension Claim

Terms & Conditions

Please read our Terms & Conditions carefully as along with our Privacy Policy they form your contract with Claimline Legal UK Ltd and your agreement to enagage our services.

mis-sold sipp pension claims
mis-sold sipp pension claims
  1. You have a 14 day cool-off period from the date you sign our agreement in which to cancel our services without recourse. Cancellations may be made by telephone, email, in writing or by using the cancellation form enclosed with each claim pack. ​

  2. We will store and use your data for the purposes of this claim. You may contact us and request a copy of personal details we hold on you. A fee of £10 may be payable for this. We will not sell your data on, but may contact you via letter or email with offers we believe you may be interested in we negotiate with 3rd parties. You have the right to opt-out by contacting us at any time. Please see our full Privacy Policy.

  3. You understand you have the right to approach your pensions adviser, pensions company, pensions administrator, The Financial Ombudsman, Financial Services Compensation Scheme and any other statutory compensation scheme direct free of charge, but have freely chosen to engage the service of Claimline Legal UK Ltd under the terms indicated herein.​

  4. We reserve the right to accept or decline any claim at any time based on its merit. Receipt of a clients signed Terms & Conditions and initial paperwork is no guarantee we will take on the claim.  

  5. We shall make all reasonable endeavors to ensure you receive the correct compensation. However, we reserve the right to accept an offer made.

  6. We will invoice you upon notification of an agreed rebate from your pension adviser or pension company at 30% + VAT at the prevailing rate. Typical Example (1): Rebate Offer £1,000. We invoice you £300 + VAT (current rate) total £360. Rebate to client £640. Typical Example (2): Rebate Offer £3,000. We invoice you £900 + VAT (current rate) total £1,080. Rebate to client £1,920. Typical Example (3): Rebate Offer £10,000. We invoice you £3,000 + VAT (current rate) total £3,600. Rebate to client £6,400. Our fee is payable on the gross offer made. Your seller may deduct appropriate tax at source. If you have any debt owing to the pension adviser of pension company please tick the debt box on our form. Your rebate may be used to offset existing or old arrears. Under these circumstances you may not get a full cash rebate due, but unless we are informed of this now our full fee will be due for a successful claim. 

  7. Payment due date is shown on each invoice. Late payment of fees will incur a surcharge of £50 per month (plus interest on the outstanding balance at 5% above the Bank of England's repo rate, calculated from the original due date).

  8. Claimline Legal UK Ltd undertakes all mis-sold pension claims on a no-win no-fee basis, but reserves the right to charge a fee for work undertaken whereby (i) you cancel our services outside the 14 day cool-off period and up to the date an offer is made (ii) we become aware you engage, or have engaged the services of another claims company or pursue(d) the claim yourself whether the claim is successful or not (iii) you do not respond within 30 days to a reasonable written request for further information, signed documents to be returned or updates on whether you are continuing with our services. At this time we would reasonably assume you no longer wish to pursue the claim and have cancelled our services. This fee will be billed at £50/hour and will not exceed £250 plus VAT at the prevailing rate. In addition, we also reserve the right to charge for document storage and retrieval billed at £15 per month from the date of instruction to the date of termination and will not exceed £180 plus VAT at the prevailing rate.  

  9. A claim is deemed as successful once a rebate offer has been issued in any format by the Financial Adviser, Pensions Group, Pensions Administrator or Financial Services Compensation Scheme that is in accordance with FOS, FCA or FSCS guidelines. Cancellations made after this time are subject to our full fee.​

  10. Complaints may be made by letter, telephone, email or in person. By letter address complaints to The Compliance Manager at the address shown on our contact page. By telephone call 0115 905 7662. By email address to compliance@claimlinelegal.co.uk​Complaints will be acknowledged in writing within 5 days. Within 4 weeks we will either issue a final response, or holding response outlining why we are not in a position to supply a final response. Within 8 weeks a final response will be issued. If you are not be satisfied with our final response after 8 weeks, you have the right to refer your complaint to The Claims Management Ombudsman. Exchange Tower, Harbour Exchange, London, E14 9SR. 0800 023 4567. https://cmc.financial-ombudsman.org.uk. They can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Claims Management Ombudsman this must be done within six months of our final decision to your complaint.

A copy of our Terms & Conditions and complaints procedure is issued with every claim pack.