We want to be open and transparent about the way we use your personal information. Should you have any questions, please do not hesitate to contact us.
What information is being collected?
From your initial inquiry personal contact details and brief details about your type of claim. We may contact you or send you further forms so we can gather more in-depth information about the circumstances surrounding the claim. Should you not wish for us to store your information or contact you please do not use any of our claim forms.
Who is collecting it?
We are as a regulated claims business "Claimline Legal UK Ltd".
How is it collected?
Your initial information may either be collected via a web form on the site, or if you call us via one of our agents in our UK call centre. Subsequent information may be gathered from any completed documents you send in to us or telephone conversations we have with you.
Why is this information being collected?
The initial information allows us to assess your case and see if it can be presented as a claim to the business you are complaining about. Subsequent information ensures we can present the best case possible.
How will the information be used?
Any information (personal or otherwise) will be used for the purposes of making your PPI claim only.
How is it stored?
Data is entered onto a secure cloud database. Documents supplied are scanned and also uploaded to the same database. Documents from non-live or pending cases are stored offsite in a secure storage unit. Documents from closed cases are security shredded in accordance with ICO timeline recommendations. Please note due to the international nature of server and network locations some data may be stored outside the UK, but under UK guidelines.Hard copy paperwork is never stored outside the UK.
Who will it be shared with?
Your personal and any other related data is shared with the business you are claiming against, and where appropriate the finance company or underwriter of a policy, The Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS). Occasionally we may share your personal data to another company within our group who may contact you to promote a relevant product or service. Should you not wish us to do this, please inform us immediately. We may also share your data with a law enforcement agency should we be requested to do so.
Access to the data we hold on you.
Should you wish for a report of the information we hold on you please write to The Compliance Manager at the address shown on our contact page. Please note where a case is completed/dead and is over 12 months old this information may not be available.