Frequently asked questions

How much do you charge?

15% + VAT (total 18% deduction) on successful claims. This is less than many other claims companies who are still charging 20% + VAT.

Do you charge an upfront fee?

No, there is no upfont fee payable to us.

How long will my claim take?

Your bank has up to 8 weeks in which to investigate and respond to our claim. Should they uphold the claim, you should receive compensation within 4-6 weeks after they send a final response. Should they not uphold the claim, we may decide to present the claim to The Financial Ombudsman Service. This may take a little longer as they have a significant claims load. Be aware it may take 12-18 months for them to review a claim. Please be patient nobody can jump the queue no matter how big they are!

Can I claim myself?

Yes, you have every right to make your own claim free of charge. Just be aware that clearly paperwork and financial calculations will flow back and forth, and potentially between you, the bank, the Financial Ombudsman and even the Financial Services Compensation Scheme. We are experienced claims handlers and are happy to take this on for you.

I do not have any paperwork?

Not a problem. We can approach your bank with what is called a Subject Access Request (SAR). This is a request asking them to investigate their database and return any information they hold on you that relates to PPI. NOTE: This does not reveal any other personal or unrelated PPI information. NOTE: Most banks now supply this information free of charge. However, some banks still charge a small administrative fee of £10 which you will be required to pay. We will inform you of this once we receive your PPI claim form and before your claim progresses.

I wish to make a complaint?

Most complaints arise due to the time it takes to resolve a claim. In most instances this is down to us trying to resolve your account and payment queries with your bank, especially where you have no paperwork or have used an IFA or broker. In the first instance please call us, write to us or contact your Claims Handler. We will do our utmost to resolve all issues at the first level. Should you not be happy with our response. You can refer your complaint to The Claims Management Ombudsman. Please note they will not investigate any complaint until we have issued our final response. For more information please see our Terms & Conditions.

Are you regulated?

Yes. We are authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities. FRN:838320.

© Copyright. Claimline Legal UK Ltd. All Right Reserved. Claimline Legal UK Ltd is Authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity FRN:838320. Registered with the Information Commissioners Office Z2331844. Registered address 17 Beckenham Grove, Bromley, Kent, BR2 0JN. Registered as a company in England & Wales. Company Registration No 7334817. VAT Number 133 9993 75. *The term no win no fee is used within the conditions set out in our Terms and Conditions. Cancellation and other fees may apply. Please refer to our Terms and Conditions. Pictures on this site are for representation only.

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