Frequently asked questions
How much do you charge?
15% + VAT (total 18% deduction) on successful claims. This is less than many other claims companies who are still charging 20% + VAT.
Do you charge an upfront fee?
No, there is no upfont fee payable to us.
How long will my claim take?
Your bank has up to 8 weeks in which to investigate and respond to our claim. Should they uphold the claim, you should receive compensation within 4-6 weeks after they send a final response.
Can I claim myself?
Yes, you have every right to make your own claim free of charge. Just be aware that clearly paperwork and financial calculations will flow back and forth, and potentially between you, the bank, the Financial Ombudsman and even the Financial Services Compensation Scheme. We are experienced claims handlers and are happy to take this on for you.
I do not have any paperwork?
Not a problem. We can approach your bank with what is called a Subject Access Request (SAR). This is a request asking them to investigate their database and return any information they hold on you that relates to PPI.
I wish to make a complaint?
Most complaints arise due to the time it takes to resolve a claim. In most instances this is down to us trying to resolve your account and payment queries with your bank, especially where you have no paperwork or have used an IFA or broker. In the first instance please call us, write to us or contact your Claims Handler. We will do our utmost to resolve all issues at the first level.
Are you regulated?
Yes. We are authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities. FRN:838320.